Unable to do payment arrangement dye to non respons from emails and calls

Unable to reach the agent my account handed over too for payment arrangement Account handed over untraceable. I had an account with house and home I lost employment kept on updating the agent calling am unemployed gt a temp job Been a month now trying to get agent to help me make arrangements for my accounts I am not receiving aby feedback from emails the numbers am calling sent me from.pillar to post please assist with payment arrangement