Very Poor customer service

I have been following up on an account that I have and keep receiving false promises from last year August and now it is January 2022

each time I phone I get different response and I dont know who is fooling who here. one Time I was told prescription was interepted because I made an arrangement, I then made a request of the call recording that proves that I made that arrangement as I never made any arrangement with anyone due to being unemployed. the agent informed me that she will log a query again and also request the call recording of the arrangement.

I phoned again to follow up however this time I was now told the account is back with Capitec. I just came back from Capitec and they told me everything is closed on their side as this is sold to DMC in 2017 already... I just phoned DMC again and I get informed by a lady Ms Blessing Naki who told me that she will resubmit the query and the turnaround time of response is 7 to 14 working days of which I know that I will never receive any response from you guys.

even a robot can do a better job than the employees that have helped me thus or tried to help if I may put it that way.