Very bad services DMC has me in Ransom

Very bad service from the beginning this account in question Foschini account shows that it has been prescribed since last year July I have been trying to get hold of this company DMC and send Nkosinathi Mtshali a emails numerous time but does not respond to emails at all they phone just ring forever if someone picks up they just hang up the phone and they don't respond to email, so what the point are they even in operation? This account was handed over by Consumer Friend with me ever knowing till last year, I contacted them last year with regards to this account as on my ITC it reflects as closed so I wanted the account removed on my profile and update my ITC Consumer Friend respond was this ''We hereby wish to inform you that the under-mentioned account has been sold to MBD(Contact Details: Tel *** Email ***). We request that you kindly contact them directly in order to obtain an account balance in terms of Regulation 24 of the National Credit Act 34 of 2005'' which I did since last year DMC does not want to help me as this account is delaying me on do the things that I want to do as I need a letter stating that this account is closed or prescribed but DMC does not want to help me. This is bad service DMC is holding me in ransom......Please can I have prescribed letter or a letter stating that the account is closed

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