JS
Jacqueline S
1 reviews | Active since Dec 2020
17 Jun 2025, 11:30
Urgent Request for Account Verification and Resolution
Dear DMC
I am writing to express my serious concerns regarding the recent activity on my credit record. It has come to my attention that there are accounts listed under my name with your company, which I have no knowledge of or affiliation with.
I would like to request the following information urgently:
Proof of any contracts or services taken out in my name, including my signature. Detailed records of all payments made to these accounts. The dates when these accounts were opened. All my prescribed accounts should have been cleared off as it has been over four years. The sudden appearance of a paid account that I do not recognize is alarming and unacceptable.
Please provide the requested information within 42 hours. If this issue is not resolved promptly, I will have no choice but to involve my legal representatives to protect my rights and rectify my credit record.
Helpful (0)
Replies (4)0
Replies (4)
DMC's replyOfficial
17 Jun 2025, 14:24Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
DMC's reply17 Jun 2025, 14:24
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
DMC's replyOfficial
01 Jul 2025, 17:36Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding prescription in respect of this particular account in our correspondence dated 26 June 2025.
In light of the above we have proceeded to close your query.Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding prescription in respect of this particular account in our correspondence dated 26 June 2025.
In light of the above we have proceeded to close your query.Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's reply01 Jul 2025, 17:36
Official
Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding prescription in respect of this particular account in our correspondence dated 26 June 2025.
In light of the above we have proceeded to close your query.Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding prescription in respect of this particular account in our correspondence dated 26 June 2025.
In light of the above we have proceeded to close your query.Kind regardsDMC Debt Management Tel: ***Email: ***
JS
Jacqueline S's updateReviewer Update
10 Jul 2025, 14:26DMC
I am writing to express my absolute dissatisfaction and concern regarding the alleged debt account you claim is linked to me.
First and foremost, I demand verifiable proof of payment allegedly made by me on this account. Without authenticated documentation—clearly showing my authorization—your claim holds no legitimacy. Additionally, I expect a detailed explanation as to how two separate debt collectors can pursue collection for the same account. This practice is irregular, *********, and potentially ********.
Furthermore, I have never signed any agreement with your organization, nor have I made any payments. Therefore, I demand that you immediately remove this erroneous listing from my credit profile. Your continued reference to unsigned documents only further supports my belief that these records are *****ulent.
You also need to clarify the roles of IQ Academy and Capitec in this matter. If the original debt was with Capitec and it has been closed, how does your company factor in? Your own records conflict: you claim to have taken over the account in February 2024, yet documentation refers to January 2024, and now a separate collector claims involvement from July 2024.
Why was there only one alleged payment in 2023, and yet there is no proof of such a transaction? If there was a payment agreement of R1300 monthly as you claim, why have no consistent payments been recorded to date?
The documents you submitted lack signatures and legal standing. A contract without a signature is not a valid agreement. I demand to be furnished with any and all recordings where I explicitly agreed to this debt or authorized such arrangements. If you are unable to provide these, you are advised to cease all collection attempts and correct my credit profile without delay.
Failure to resolve this matter transparently and urgently will leave me no choice but to escalate this to the relevant regulatory bodies.
Absolutely irate and ****ed off Customer
I am writing to express my absolute dissatisfaction and concern regarding the alleged debt account you claim is linked to me.
First and foremost, I demand verifiable proof of payment allegedly made by me on this account. Without authenticated documentation—clearly showing my authorization—your claim holds no legitimacy. Additionally, I expect a detailed explanation as to how two separate debt collectors can pursue collection for the same account. This practice is irregular, *********, and potentially ********.
Furthermore, I have never signed any agreement with your organization, nor have I made any payments. Therefore, I demand that you immediately remove this erroneous listing from my credit profile. Your continued reference to unsigned documents only further supports my belief that these records are *****ulent.
You also need to clarify the roles of IQ Academy and Capitec in this matter. If the original debt was with Capitec and it has been closed, how does your company factor in? Your own records conflict: you claim to have taken over the account in February 2024, yet documentation refers to January 2024, and now a separate collector claims involvement from July 2024.
Why was there only one alleged payment in 2023, and yet there is no proof of such a transaction? If there was a payment agreement of R1300 monthly as you claim, why have no consistent payments been recorded to date?
The documents you submitted lack signatures and legal standing. A contract without a signature is not a valid agreement. I demand to be furnished with any and all recordings where I explicitly agreed to this debt or authorized such arrangements. If you are unable to provide these, you are advised to cease all collection attempts and correct my credit profile without delay.
Failure to resolve this matter transparently and urgently will leave me no choice but to escalate this to the relevant regulatory bodies.
Absolutely irate and ****ed off Customer
JS
Jacqueline S's update10 Jul 2025, 14:26
Reviewer Update
DMC
I am writing to express my absolute dissatisfaction and concern regarding the alleged debt account you claim is linked to me.
First and foremost, I demand verifiable proof of payment allegedly made by me on this account. Without authenticated documentation—clearly showing my authorization—your claim holds no legitimacy. Additionally, I expect a detailed explanation as to how two separate debt collectors can pursue collection for the same account. This practice is irregular, *********, and potentially ********.
Furthermore, I have never signed any agreement with your organization, nor have I made any payments. Therefore, I demand that you immediately remove this erroneous listing from my credit profile. Your continued reference to unsigned documents only further supports my belief that these records are *****ulent.
You also need to clarify the roles of IQ Academy and Capitec in this matter. If the original debt was with Capitec and it has been closed, how does your company factor in? Your own records conflict: you claim to have taken over the account in February 2024, yet documentation refers to January 2024, and now a separate collector claims involvement from July 2024.
Why was there only one alleged payment in 2023, and yet there is no proof of such a transaction? If there was a payment agreement of R1300 monthly as you claim, why have no consistent payments been recorded to date?
The documents you submitted lack signatures and legal standing. A contract without a signature is not a valid agreement. I demand to be furnished with any and all recordings where I explicitly agreed to this debt or authorized such arrangements. If you are unable to provide these, you are advised to cease all collection attempts and correct my credit profile without delay.
Failure to resolve this matter transparently and urgently will leave me no choice but to escalate this to the relevant regulatory bodies.
Absolutely irate and ****ed off Customer
I am writing to express my absolute dissatisfaction and concern regarding the alleged debt account you claim is linked to me.
First and foremost, I demand verifiable proof of payment allegedly made by me on this account. Without authenticated documentation—clearly showing my authorization—your claim holds no legitimacy. Additionally, I expect a detailed explanation as to how two separate debt collectors can pursue collection for the same account. This practice is irregular, *********, and potentially ********.
Furthermore, I have never signed any agreement with your organization, nor have I made any payments. Therefore, I demand that you immediately remove this erroneous listing from my credit profile. Your continued reference to unsigned documents only further supports my belief that these records are *****ulent.
You also need to clarify the roles of IQ Academy and Capitec in this matter. If the original debt was with Capitec and it has been closed, how does your company factor in? Your own records conflict: you claim to have taken over the account in February 2024, yet documentation refers to January 2024, and now a separate collector claims involvement from July 2024.
Why was there only one alleged payment in 2023, and yet there is no proof of such a transaction? If there was a payment agreement of R1300 monthly as you claim, why have no consistent payments been recorded to date?
The documents you submitted lack signatures and legal standing. A contract without a signature is not a valid agreement. I demand to be furnished with any and all recordings where I explicitly agreed to this debt or authorized such arrangements. If you are unable to provide these, you are advised to cease all collection attempts and correct my credit profile without delay.
Failure to resolve this matter transparently and urgently will leave me no choice but to escalate this to the relevant regulatory bodies.
Absolutely irate and ****ed off Customer
DMC's replyOfficial
14 Jul 2025, 12:54We appreciate your continued feedback following our direct conversation. Due to the personal nature of account details, we're unable to discuss specific accounts on this platform. We'll be in touch with you shortly through the communication channel you've already provided.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
DMC's reply14 Jul 2025, 12:54
Official
We appreciate your continued feedback following our direct conversation. Due to the personal nature of account details, we're unable to discuss specific accounts on this platform. We'll be in touch with you shortly through the communication channel you've already provided.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***