Unresolved settlement

My husband Ashley Cupido, settlled his DMC account on 1st August 2015. I emailed the proof of payment on the 15 September to your helpdesk. From that day I phoned on numerous occasions for feedback. I spoke to different conultants. Last week I spoke to Dalano Thompson @ 8h10am, he told me the matter will be resolved and that my husbands cheque account won't be debited. Today I spoke to Andiswa @ 12h38pm. She said that there is no feedback on this querie. I asked to speak to a team leader and was placed on hold. I held on for 7 minutes and put the phone down. I just want to know when will this matter be resolved. We need the debits to stop, as we settled the account more then 2 months ago. Please urgently come back to me as your consultants don't have a clue what's going on!