AM
Advice M

1 reviews | Active since Mar 2026

07 Sept 2026, 19:53

Unreasonable settlement rejections after settling R37,500

I have been trying in good faith to settle my handed over accounts with DMC. Two weeks ago, I settled an account for R37,500, which I paid in full. I appreciated that discount and paid immediately. I then tried to settle my remaining, very old handed over accounts and offered R17,000 as a settlement. This offer was rejected . These accounts are very old and I am trying to clear my name. I am willing to pay, but I am looking for a realistic settlement discount, just like the one I received two weeks ago. Rejecting R17,000 outright feels unreasonable and being told to go and raise more money and pay next year was very bad customer service. I would like a manager to review my requests and provide a fair settlement amount so I can finalize and close these accounts. Reference available on request.

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Replies (2)
DMC
DMC's reply08 Sept 2026, 09:51
Official
Good day Sir/ Madam

Thank you for your complaint, we will proceed to investigate and will provide you with feedback.

Kind regards
DMC Debt Management
Tel: ***
Email: ***
DMC
DMC's reply17 Sept 2026, 17:44
Official
Dear Sir / Madam,

Thank you for affording us the opportunity to investigate your complaint.

Kindly be advised that we have addressed your concerns regarding this particular account.

In light of the above we have proceeded to close your query.

Kind regards
DMC Debt Management
Tel: ***
Email: ***