Unhelpful Advisors / Consultants

Good Day DMC. I would like to bring under your attention the customer service from your advisors , the responses received is as if the person is just responding for the sake of responding which is not helpful at all as I would like to make payment arrangements etc , help must literally be pulled out of the consultant who is supposed to be there to assist the clients.

Secondly I have tried calling from a c** bank branch numerous times during your stated company operating hours to no avail,

Please advise what where and how does one contact someone at DMC that actually would like to assist a client who would like to pay with a helpful attitude.

Advisors and employees should be made aware that their response gives your entire company a bad name , so apologies for my complaint but how does one get through to you ?

Should the NCR or Ombudsman be contacted first before a client can be assisted properly ?

NB i have sent an email aswell & I trust that it will be attended to as soon as possible. There after a very warm 5 star rating may be given !