Unhappy with service

On the 30 October 2024 I settled my African bank account with a discount given by Philani, proof was emailed to him as well. Tomy surprise on the 8 November 2024 when I followed up they said no payment was received. I resent proof on there platform provided to another agent which she logged again saying no notes was on the system by Philani, I have been checking every second day to see if my query was resolved.. Today I sent a message via the WhatsApp platform only to be told my query is still not resolved. They sitting with the money in there bank account not allocating it to my account and they charging me interest as well. How long does it take to allocate the payment as prrof was sent as well. Theses guys are ****ming ppl, African bank and other institutions should not give accounts to DMC to collect on they are unprofessional and dont know what they doing.. Very unhappy.