Unacceptable waiting period

I had a foschini account which was outstanding earlier this year I went instore to settle my outstanding balances, I was told I had owned nothing on my account the lady who assisted me phoned around trying to find out whether I was maybe handed over but no record was found. Last week I received a sms stating my account has been handed my account over to DMC and I should pay the outstanding balance I went to by bank applying for another loan to pay the balance owing I was told I had to pay the outstanding balance before I can get assisted the bank consultant confirmed that it was DMC which had put a adverse listing on my credit I called DMC to settle the account and was told to pay the outstanding balance and then my credit rating will be adjusted and the adverse listing would be removed from my credit rating. I paid the full outstanding balance owed to DMC although I was never informed that my foschini account was handed over yet I am still waiting for my credit rating to adjust accordingly I sent all the required documents needed to do so. This is really unacceptable that I should wait for my credit rating to be adjusted as I wanted to pay the outstanding balance and was told their was no outstanding balance to be paid. Please I need my credit rating to be updated to compuscan ASAP