Unacceptable Service and Failure to Correct Incorrect Credit Listings

I am extremely frustrated and disgusted by the way my Sportscene and Capitec accounts are being handled.

I received a prescription letter for my *** account, yet I am still listed as owing money. When I ask your consultants to correct this, they claim their job is only to collect debts, not update credit profiles. My *** account is also still reflecting incorrectly, despite having been settled and a settlement letter issued to me. My *** requesting assistance are simply ignored.

This is completely unprofessional and unacceptable. I have done my part, provided the necessary documentation and attempted to resolve these matters, yet I am being left to suffer the consequences of inaccurate credit reporting. My credit profile affects my financial opportunities, and your organisation cannot continue passing responsibility around while ignoring legitimate complaints.

I demand that both accounts be investigated, the inaccurate information be corrected with the relevant credit bureaus, and written feedback be provided without further delays.

I am tired of excuses and being ignored. I expect accountability, professionalism and a proper resolution, not another department shifting responsibility.