Terrible Service and NO feedback

I settled my African Bank account which was sold to DMC on 13/02/2018

When I went into the bank yesterday, the entry is still on my profile which blocks me from doing anything.

I need this resolved asap as the lead time to get this record cleared have long past now.

I was requested to send my credit report through to DCM, The consultant at African Bank showed me on their system that the entry still exists.

It is unacceptable that DCM is putting my life on hold now after I made the effort to settle the account.

Please can someone get in touch with me urgently and explain why this has account was not sent through to be removed from my Credit Profile. I need this resolved TODAY.

The service so far I received is beyond unacceptable. I was harassed to make payments by DMC, now that the account is settled, DMC is still holding me back.

I have contacted the Legal department as DCM, and they said they WILL launch an investigation which will take 5-7 working days. Im sorry, but this is pathetic as I have waited long enough now.