Stupidity at the highest level

I have a huge problem with this debt collection company and how their system works. I made an online arrangement to pay my truworths account monthly via debit order. The 1st debit order was supposed to go off on the 1st of December 2025.i totally forgot to move money to that account and in the morning exactly at 6 I get a message from my bank of a failed debit order. Immediately I move money so they can deduct it and to my surprise 10 at night the money is still there. I move the money again so the account remains on 0 to see what's going to happen. The following day at 6 again, same message from my bank and this goes on for 4 days. I decide let me contact them via WhatsApp and resolve this problem. I chat to an agent by the name of Phila from this company and I ask the agent to cancel the debit order so I can do manual payments. The agent refused and told me the company can't cancel Debit orders until the account is paid off. I tell the agent there won't be money in the account so that means the debit order won't go off and the agent reassured me that they won't cancel the debit order. Same day I get bank details and I make a manual payment. 10 days later the debit order is still running. On the 31st of December 2025 exactly at 6 I get a message from my bank again of a failed debit order, the debit order has been running till today and mind you, I get charged R25 for a failed debit order. Already I've accumulated bank charges of more than R300 because of a stupid system. Firstly a debit check doesn't track and only strikes once and when it fails, a new mandate needs to be sent for authentication and new arrangements Secondly a debit order is never submitted on a weekend worse a debit check so I'm surprised which system this company is using. Thirdly this is now an unauthorized arrangement as I've asked them to cancel the debit order and they refused . I'm still making manual payments to my account as I'm taking responsibility of my account but dmc needs to pay for the bank charges they have caused and and stop the debit order immediately. If another debit order goes of, they are going to write off this debt and tell their client truworths that I'm not paying it anymore because of their stupidity and their system. How do you continue running a debit order when you were told you won't find money 🤔🙄.