BD
Bonisiwe D

1 reviews | Active since Mar 2023

12 Aug 2025, 18:23

*****sters who are forcing people to accept Debicheck for a once off settlement of account.

I have a Identity account that owes R1900 which is handed over to DMC , I called them today to arrange for a settlement of this account . I asked them to Debit the R1900 on my account on the 18th of August 2025 which is next week monday because they can't debit on Friday .the lady said I should I accept the debicheck mandate which says they will debit R1900 on the 18th of every month. I never accepted it because this is a once off payment not a monthly arrangement.

She called me back and shouted that I should accept the debicheck mandate , i asked her that why must I accept the mandate because this is a once off payment I'm settling the account I'm not arranging for monthly and she said their system is designed like that. She was very rude and putting pressure on me which is unacceptable.

Please ensure that you debit the R1900 that I'm owing you on the 18 of August 2025 and send me my paid up letter or else I'll escalate this matter to the national credit regulators and ombudsman. And trust me it's not going to be nice for your consultants Phumula Mqhayi I've kept records of everything.

YOU DEBIT MORE THAN ONCE ON MY ACCOUNT I'LL DEAL WITH YOU🤝

0
Replies (2)
DMC
DMC's reply13 Aug 2025, 16:41
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.

 
Kind regards                          
DMC Debt Management 
Tel: ***
DMC
DMC's reply21 Aug 2025, 11:49
Official
Dear Sir / Madam,

Thank you for affording us the opportunity to investigate your complaint.

Kindly be advised that we have addressed your concerns regarding this particular account.

In light of the above we have proceeded to close your query.

Kind regards
DMC Debt Management 
Tel: ***
Email: ***