Settlement not done as agreed

Good day,<br> <br> On Saturday 13 June 2015, I phone to settle an outstanding loan. I agreed that an amount of R8200 (rounded) can be deducted in full from my account on Friday 19 June 2015. Friday 19 June 2015 at 15h00 I phoned your call center to inform them the amount was not deducted from my account yet. The lady told me it still will take place by the end of Friday. This morning 22 June called your help center again and informed that I am still waiting for the deduction to be don. The lady informed me she will do a follow up and call me back on my cell phone. It is now almost 3 hours later and still nothing was deducted from my account. Can someone please contact me so that this deduction can take place ASAP. My reference number is ***6. <br> <br> I am also still waiting for documents from DMC confirming the settlement amount which still was not sent to me since Saturday 13 June 2015.<br> <br> I trust you will attend immediately to my problem. <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>