Service from hell

<p>Ive never experienced any bad service than this, so DMC is collecting my debt on behalf of capitec bank. Their consultant told me my debt was R30000 and i agreed to pay R500. So i asked for how long am i gonna pay this amount then she said untill i finish this R30000 in other words i should divide 500 by 30000 ok cool. Two years later my debt has increased to R50000 when i inquire im told that ive been paying less than the initial loan agreement, then i said but your consultant did not say that to me. I requested a copy of the recording to prove that i was told i will get it withing 14 days, 30 days later i call them again for the recording suddently im told its an old recording i cant get it and the format of the recording had changed. Im asked why do i want the recording? its not kept for me but for security reasons and the consultant is rude also. So everytime i call i have to explain why do i need the recording ! Dont they keep notes? Anyway the next consultant i spoke to gave me an email to the complains department and said they will respond withing seven days. I wrote the email explained my problem and its two weeks later nobody has contacted me, nobody seems to care. Clealy they are not fair and to be trusted as they claim! </p> <p> </p> <p> </p> <p> </p> <p>And yes i intend to dispute to subsequent debt.</p> <p> </p> <p> </p> <p> </p> <p>Angry client</p> <p> </p> <p>Mandla</p> <p> </p>