AJ
Amanda J
1 reviews | Active since Jul 2023
23 Jul 2025, 10:16
Rude behavior by agent
Terrible service by the agent that answered the call. I called in this morning around 10:05am the agent answered the call and was extremely rude and not helpful she then cut the call on me and said something in Zulu. I then called back and got great service from Sipho that assisted me very well. How do you expect people to pay their accounts if you have agents working there that has no customer service skills?
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Replies (2)
DMC's replyOfficial
23 Jul 2025, 10:32Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
Best regards,
DMC's reply23 Jul 2025, 10:32
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
Best regards,
DMC's replyOfficial
15 Aug 2025, 09:21Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
We apologize for the delay in furnishing you with a settled letter. Same has been forwarded to you.
We have also addressed your concerns as it pertains to customer service.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
We apologize for the delay in furnishing you with a settled letter. Same has been forwarded to you.
We have also addressed your concerns as it pertains to customer service.
Kind regardsDMC Debt Management Tel: ***Email: ***
Best regards,
DMC's reply15 Aug 2025, 09:21
Official
Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
We apologize for the delay in furnishing you with a settled letter. Same has been forwarded to you.
We have also addressed your concerns as it pertains to customer service.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
We apologize for the delay in furnishing you with a settled letter. Same has been forwarded to you.
We have also addressed your concerns as it pertains to customer service.
Kind regardsDMC Debt Management Tel: ***Email: ***
Best regards,