Prescription query

Account ***

I raised a prescription query on 27 February 2026, and on 09 March 2026 DMC Debt Management confirmed via SMS that they would investigate and revert with feedback on account ref ***2. I was advised to allow up to 14 days for the query to be resolved.

That time frame has passed, and I have received no response.I requested either proof on your side or written confirmation that the account is prescribed in terms of the Prescription Act 68 of 1969.

The requested proof included:

A full statement of account reflecting the date of last payment Proof of cession (if applicable) Proof of any acknowledgement of debt being re**** on

To date, none of the above has been provided.This lack of response and failure to follow up after confirming an investigation is unacceptable.Kindly provide the requested documentation or written confirmation without further delay. Failing that, I will escalate the matter to the National Credit Regulator.