Prescription query

I honestly don’t enjoy having to return and leave negative feedback, but unfortunately DMC has left me with no choice.

I submitted a prescription query for accounts ***4 and ***8, and it has now been weeks without even a basic acknowledgement email. No response, no updates, and no documentation has been provided to either support or dispute my claim.

To be fair, the consultants I’ve interacted with have been friendly and genuinely helpful within their capacity. However, there is only so much they can do when the dispute department remains completely unresponsive.

The lack of communication from the dispute department is extremely unprofessional. Silence is not a solution. If a dispute is lodged, there are only two reasonable outcomes:

Provide the necessary proof and explain why the dispute is invalid, or Acknowledge and process the dispute if it is valid

Being ignored entirely is unacceptable.

I am simply asking for proper communication and resolution.