CT
Cassandra T
1 reviews | Active since Jan 2019
22 Jan 2019, 12:43
Prescribed debt now listed
Good day
I am unhappy how DMC handled my Standard bank account which prescribed. Now I found out from Compuscan that I have been listed for this account by DMC for a prescribed account. The listing shows I was listed in July 2018 and this account was already in default more than 2 years ago when I was listed. If I don't get the response that I want I will have to take this further to the Ombudsman as you cannot list me for something that have prescribed. I requested proof that this account did not prescribed and a statement was provided which does not even proof anything. I want this listing of my name and if it is not removed I will take this further. Regards
Helpful (0)
Replies (8)0
Replies (8)
DMC's replyOfficial
22 Jan 2019, 14:21Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest.
Kind Regards
DMC Debt Management
Tel: ***
Email: ***
Kind Regards
DMC Debt Management
Tel: ***
Email: ***
Best regards,
DMC's reply22 Jan 2019, 14:21
Official
Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest.
Kind Regards
DMC Debt Management
Tel: ***
Email: ***
Kind Regards
DMC Debt Management
Tel: ***
Email: ***
Best regards,
CT
Cassandra T's updateReviewer Update
24 Jan 2019, 12:57Good day
Up until now I have not received feedback and we now on day 3.
Can someone from DMC give me clarity regarding my complaint.
regards
CT
Cassandra T's update24 Jan 2019, 12:57
Reviewer Update
Good day
Up until now I have not received feedback and we now on day 3.
Can someone from DMC give me clarity regarding my complaint.
regards
DMC's replyOfficial
24 Jan 2019, 14:42Good day,
Kindly note that we have a 5 - 7 working day turnaround time for our investigation process. Once our investigation is finalized, we will be in a position to provide feedback.
Kindly note that we have a 5 - 7 working day turnaround time for our investigation process. Once our investigation is finalized, we will be in a position to provide feedback.
Best regards,
DMC's reply24 Jan 2019, 14:42
Official
Good day,
Kindly note that we have a 5 - 7 working day turnaround time for our investigation process. Once our investigation is finalized, we will be in a position to provide feedback.
Kindly note that we have a 5 - 7 working day turnaround time for our investigation process. Once our investigation is finalized, we will be in a position to provide feedback.
Best regards,
DMC's replyOfficial
24 Jan 2019, 14:44An email was sent to you on 22 January 2019 at 02:49PM requesting additional documents to allow us to further our investigation, we have not yet received your response to same.
Email address used: ***, subject line: Hello Peter complaint - Prescribed debt now listed
Email address used: ***, subject line: Hello Peter complaint - Prescribed debt now listed
Best regards,
DMC's reply24 Jan 2019, 14:44
Official
An email was sent to you on 22 January 2019 at 02:49PM requesting additional documents to allow us to further our investigation, we have not yet received your response to same.
Email address used: ***, subject line: Hello Peter complaint - Prescribed debt now listed
Email address used: ***, subject line: Hello Peter complaint - Prescribed debt now listed
Best regards,
CT
Cassandra T's updateReviewer Update
24 Jan 2019, 15:44Good day I have not received the e-mail kindly confirm which documents are needed?
regards
CT
Cassandra T's update24 Jan 2019, 15:44
Reviewer Update
Good day I have not received the e-mail kindly confirm which documents are needed?
regards
DMC's replyOfficial
24 Jan 2019, 16:04We require an updated copy of your credit report reflecting the listing that you are disputing.
Best regards,
DMC's reply24 Jan 2019, 16:04
Official
We require an updated copy of your credit report reflecting the listing that you are disputing.
Best regards,
DMC's replyOfficial
01 Feb 2019, 10:40Good morning,
This is just a reminder to please submit a copy of your credit report reflecting the listing in dispute, as we are unable to proceed with our investigation.
Please email: ***
Kind regards,
This is just a reminder to please submit a copy of your credit report reflecting the listing in dispute, as we are unable to proceed with our investigation.
Please email: ***
Kind regards,
Best regards,
DMC's reply01 Feb 2019, 10:40
Official
Good morning,
This is just a reminder to please submit a copy of your credit report reflecting the listing in dispute, as we are unable to proceed with our investigation.
Please email: ***
Kind regards,
This is just a reminder to please submit a copy of your credit report reflecting the listing in dispute, as we are unable to proceed with our investigation.
Please email: ***
Kind regards,
Best regards,
DMC's replyOfficial
05 Feb 2019, 13:47Thank you for affording us the opportunity to investigate your complaint.
Please note that we have not yet received a copy of your credit report reflecting the listing in dispute, therefore we are unable to investigate this portion of your complaint.
We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 5 February 2019.
In light of the above we have proceeded to close your query.
Kind RegardsDMC Debt ManagementTel: ***Email: ***
Please note that we have not yet received a copy of your credit report reflecting the listing in dispute, therefore we are unable to investigate this portion of your complaint.
We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 5 February 2019.
In light of the above we have proceeded to close your query.
Kind RegardsDMC Debt ManagementTel: ***Email: ***
Best regards,
DMC's reply05 Feb 2019, 13:47
Official
Thank you for affording us the opportunity to investigate your complaint.
Please note that we have not yet received a copy of your credit report reflecting the listing in dispute, therefore we are unable to investigate this portion of your complaint.
We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 5 February 2019.
In light of the above we have proceeded to close your query.
Kind RegardsDMC Debt ManagementTel: ***Email: ***
Please note that we have not yet received a copy of your credit report reflecting the listing in dispute, therefore we are unable to investigate this portion of your complaint.
We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 5 February 2019.
In light of the above we have proceeded to close your query.
Kind RegardsDMC Debt ManagementTel: ***Email: ***
Best regards,