********* practices by debt collector

Hi

I would like to report the ********* and appalling behavior of the treatment I have received from DMC staff.

In 2023 I had lost my job and couldn't pay my account so I was handed over to this collection agency.

I had recently found work and reached ro to them to make arrangements to pay accounts that were arrears.

I made an agreement to deal with one account at a time.

I asked if I'll get a settlement letter for each account settled and the assistants assured that I'd get the settlement letters.

I paid off one account this far and requested a settlement letter. The assistants demand me to now make arrangements for the other accounts before getting a settlement letter on one specific account.

I feel ****med and misled by this collection agency as they are withholding a letter that they do not know I what I need it for.

This is very unacceptable and unfair to clients as I have reached out and was assured that I'd receive the settlement letter once settled.

But now the assistants are giving me the run around hanging the phone on me during a phone call.

Can management promptly assist in this regard as peoples future's are being toyed with.

Kind regards