POOR SERVICE when it comes to helping a paid client but when they want you to pay they call 10x

My Capfin and sport scene account were sold to this 3rd party DMC contacted the 3rd party to get my settlement amounts and paid all the balances (this was last month on the 11th September ) sent thru my P.O.P for both accounts on the 11th September but to my surprise when I call sport scene they advise I haven't paid my account and I should talk to the 3rd party did that again still holding a Rock as my name is not yet updated and the consultant's don't know the system or something as 1 advised me that I haven't paid the account I must pay 1st before I ask for my name to be updated, told the consultant that my accounts are paid up and the P.O.P was sent last month already she kept me on hold for 17mins and came back and told me her manager will call me back to assist believe you me I'm still waiting