Poor service

The service experience is terrible. My mother has an account with them. First off no one called her to make arrangements or to inform her that there is an amount outstanding. Only when we tried to apply for a home loan we were informed that this account is reflecting in arrears on the bureau. My mother phoned them and no one can give feedback, it is investigation after investigation and escalations, since the 20th of June 2019. When she tried speaking to the managers than all of them is in meetings all of a sudden.

Yesterday I made an immediate payment to DMC account to settle the account. Now we require a paid up letter and they state it takes 3-5 days to complete the paid up letter.

It seems DMC does not know the definition of immediate payment. It means it will reflect in your account immediately after the payment is made.

I even send proof of payment to ***,za and I am still waiting for a reply.

This is truly pathetic service. You cannot tell me a paid up letter takes 3-5 days, however if you call other institutions that is way bigger that DMC than they provide a paid up letter the same day.

I would like the paid up letter to be send to my mother today. This is unacceptable.