Poor communication and incorrect account information

I am disappointed with the unprofessional and misleading service from DMC Debt Management.

I made a payment of R1500 towards my The Fix account and submitted proof of payment to your office, yet this amount is still not reflecting on my statement. Instead of resolving this, I am receiving messages claiming that I “agreed” to payment arrangements, which is completely false.

This is unacceptable. You cannot demand payment or make claims about agreements when your own records are inaccurate.

I have already requested an updated statement, and the one provided does not reflect my payment. This raises serious concerns about your administrative processes and credibility.

If this matter is not resolved urgently, I will have no choice but to escalate it further.

Kindly update my account correctly and provide an accurate statement so I can settle the outstanding balance.

This level of service is unacceptable and needs immediate attention.