Pillar to post

I have been making eft payments of R100 every month since April for my cash converters account. When I called dmc to find out my balance And settlement amount i was told my payments were not received. I sent all the proof of payments on the 27th of July. The consultant said they will allocate the payments. I have been calling every week but the payments are still not allocated. Last week I was told a quiery has been logged, today I was told a quiery has been logged but the proof of payments are not attached. To make things worse the help desk email adress does not even acknowledge receipt of email or update me im the one who calls. How long dies it take to allocate payments. I have been asking for a settlement amount so that I can just pay this off and no one has given me that. I sent the proof of payments once again and nothing has been acknowledged edged. I can not keep on being sent from pillar to post while all i want is my payments to be allocated and be given a settlement amount so that i no longer have to deal with sich incompetency