PAY BACK THE REFUND!!!

We are cleared from our and we actually over paid the DMC. The refund was already logged on 29 August 2017 and yet as from today, 17 November 2017 we are still waiting for the refund. I have been liaising with Ginel Wessels for the past months and all was said will do a follow up and revert back to you ASAP. Seriously, I have asked what is the delay of the refund and there I still didn't get a response. Now I'm getting suspicious now what has happened to that money because I see a whole of bad review. So please pay the money that money as stipulated from Standard Bank