NI
Naeem I

1 reviews | Active since Mar 2017

05 May 2017, 09:49

Paid up Debt still not getting removed from ITC

<p>I had paid up a debt , with DMC , they are takign forever to send a letter to Experian to have my name removed from ITC 30 days is too long because when they wanted the money it didnt take 30 days to pay , When i call experian they say must contact dmc when i contact dmc they gave me the run around this is nto on has this is holding up my vehicle finance , which the offer only stands for 15 days days days have passed already. I have been fighting battles with dmc through the crdit ombudsman aswell this is so not on .I have a paid up letter but it not been taken of ITC i would like to know why ? </p>

0
Replies (7)
DMC
DMC's reply05 May 2017, 10:15
Official
Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest. Kind Regards Cherise Tyson Tel: *** Email: ***
NI
Naeem I's update05 May 2017, 10:28
Reviewer Update

thank you kindly please i need my name removed urgently please assist .

DMC
DMC's reply05 May 2017, 11:36
Official
Thank you for affording us the opportunity to investigate your complaint. We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 5 May 2017. In light of the above we have proceeded to close your query. Kind Regards Cherise Tyson Tel: *** Email: ***
NI
Naeem I's update05 May 2017, 13:54
Reviewer Update

this has not be resolved as yet it is still picking on my itc as per Experian

NI
Naeem I's update05 May 2017, 14:06
Reviewer Update

As per Experian an email needs to be sent via n authourised person from DMC then it takes 3 to 7 working days for my name to be lifted out of the system .

DMC
DMC's reply05 May 2017, 14:14
Official
Dear Sir, Please note that a file has been submitted to the bureaus today, kindly allow 5 - 7 working days for the update request to be actioned.
NI
Naeem I's update08 May 2017, 07:28
Reviewer Update

thank you kindly