Not to be trusted

If there was a -5 STAR it would be more appropriate. I am utterly appalled by the conduct of DMC Collection and their so-called “agents.” They have repeatedly contacted me regarding a debt allegedly owed to ABSA — a debt that has absolutely nothing to do with me. Despite my clear communication that they have the wrong person, they persist in contacting me, demanding personal details and information about a third party whom I do not know.

Their behaviour has crossed every line of professionalism and legality. The agents’ tone is aggressive, intimidating, and wholly inappropriate. What is most alarming is that DMC somehow obtained my personal information from ABSA and are now using it to harass me for someone else’s debt. This raises serious data privacy and POPIA (Protection of Personal Information Act) concerns.

A company tasked with debt recovery should at least possess the competence to verify debtor identities before making ******** and baseless demands. Instead, DMC Collection’s approach reflects gross negligence, lack of accountability, and possible breaches of privacy law.

I strongly caution anyone dealing with DMC Collection to document all interactions, refuse to share any personal data, and report their conduct to the Information Regulator of South Africa as well as ABSA’s compliance department.

DMC Collection’s practices are not only unprofessional but potentially ******* — and they deserve to be held fully accountable.