No Joy Nashua Mobile ********** Contract

<p>My client was listed on credit bureau by DMC for a Nashua Mobile debt which she did not take.</p> <p>She was contacted sometime in 2014 about owing Nashua Mobile for a contract and phone that she did not take nor receive. At the time she submitted an affidavit along with her ID and signatures. Thereafter she heard nothing further and last year in July 2016 app**** and was granted a home loan as she had a clear credit record. This year she finds that her credit record is not clear as DMC loaded her onto credit bureau in Dec 2016 for the same Nashua Mobile debt. She again this time submitted ANOTHER affidavit and ID with signatures as well as her 2014 Affidavit and sent thro to DMC on 8 Feb 2017 and was told that she can call back after 5 working days. On calling them back after the 5 working days she finds out that the query to Nashua Mobile was only being sent on the same day. On complaining and wanting to speak to the supervisor all call centre agents close ranks and say that they are in a meeting. One cannot speak to a senior person. They now say it can take up to 3 weeks. They are absolutely not customer centric like their website says. It seems like as the query will not lead to them collecting money from the client then it is put on the back burner. This client stands to lose the buyer of her property and the property that she has found.</p> <p>Nobody there is sympathetic to her plight they just want to throw the rule book at you with time frames that are so unrealistic. These companies ought to give their queries the same urgency they give their collections. People'slives are at stake here but they don't seem to care. This matter will be taken up with the Ombudsman. She really needs someone senior at DMC to expedite this matter on her behalf.</p>