Mediocre Service

This is my formal complaint.

This has been the most frustrating process of settling my Sportscene account that is being handled by DMC. I settled my account on the 2nd of August 2022, weeks have gone by now and I still haven’t received my paid up letter and every time I call the call centre I keep getting a different stories. I’ve dealt with many consultants in the DMC call centre and provided them with proof of payment. On the 1st of September I received an sms stating my payment has been allocated and that I will be receiving my paid up letter yet it’s the 26th of September and I still haven’t received my official paid up letter and no one seems to be taking this issue seriously the mediocre service and incompetence between the team leaders and consultants is shocking. I need this issue to be resolved ASAP as I have mentioned numerous times I am leaving the country.