MZ
Mandla Z

1 reviews | Active since Oct 2019

18 Apr 2026, 16:04

MDC Unprofessional Conduct & Failure to Provide Debt Validation

DMC has contacted me alleging that they have acquired a debt originally owed to Capitec Bank.

However, I have serious concerns regarding their conduct:

I was never notified that my debt had been sold or ceded to DMC;

I formally requested proof of debt ownership and a full statement of account, but DMC has failed to respond;

Despite the matter being formally disputed, MDC proceeded to list the alleged debt on credit bureaus;

They have not provided any verification of the amount claimed or how it has been calculated.

Grounds for Complaint

I submit that DMC has acted in an unprofessional and potentially ******** manner by:

Failing to provide proof of mandate or ownership of the debt;

Ignoring a formal request for validation;

Proceeding with enforcement action (credit listing) while the matter is disputed;

Failing to act in a fair, transparent, and lawful manner.

0
Replies (2)
DMC
DMC's reply20 Apr 2026, 08:08
Official
Dear Sir/ Madam 

Thank you for your complaint, we will proceed to investigate and will provide you with feedback.

Kind regards
DMC Debt Management
Tel: ***
Email: ***

DMC
DMC's reply29 Apr 2026, 08:50
Official
Dear Sir / Madam,

Thank you for affording us the opportunity to investigate your complaint.

Kindly be advised that we have addressed your concerns regarding this particular account.

In light of the above we have proceeded to close your query.

Kind regards
DMC Debt Management
Tel: ***
Email: ***