Matter escalated to NCR and CFDC

Best experience ever received from DMC. Today it marks seven months since I have been waiting for call recordings from DMC. They claim that I made payment arrangements with regards to a Capitec account that was sent over to them. I have never made any arrangements towards this account as the last payment date I did on this account was in 2019 surprisingly I am now owing them I requested that they send me the call recording where those arrangements were made. Till today I have not received anything. Last week September 4th I received a call from a consultant named SiyaSanga Langa who promised that I will receive a call from her team leader named Bongo Mavela on Friday 5th. I am still waiting. This matter has been going on for quite some time and I feel like it is time for me to escalate this matter to the relevant regulatory bodies like NCR as well as CFDC.