Livid Customer

This company has given me the worst service hands down. I do not know why Ackermans has handed my account over to such useless people

In early August, I contacted them to reduce my instalment for 2 months as we had recently lost a loved on. The service was horrible from the get go. I spoke to someone who took Atleast an hour to get back to me. That aside, I asked that my installment be reduced and the person said they had actioned this request and that I'd go back to my normal installments from October as per my request.

2 days later, I received an sms saying that I had an "additional payment" set up. I called back to question this, and the person I spoke to advised that I would onl6be debited the new installment I had requested. Fast forward to the last day on August, 2 debits went off my account. I called numerous times to advise that this was not what I agreed to and I had proof, I was told that a refund would be processed. Now, I know how refunds work because I work in the same industry. I have never received that refund and I have had to go into debt because of this company. I then sent a complain to the email I was provided and that was at least 2 weeks ago but I have never received even an email to advise that my complaint is being looked into. I have never ever worked with such a company that truly does not care about people yet claim to be treating customers fairly!!!!

At this point, I am even considering complaining through the FOS because of this outrageous treatment!!!