Listing on credit record although account is settled.
I've paid up my account and sent my paid up letter on the WhatsApp channel but still they said it's not paid. I confirmed with ABSA that it's paid now they listed it on my credit record. Also takes very long to reply. Can someone please assist ref no 993847 talking with Lucinda.
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Replies (4)
DMC's replyOfficial
08 Dec 2025, 10:11Thank you for your complaint, we will proceed to investigate and will provide you with feedback.Kind regardsDMC Debt ManagementTel: ***Email: ***
DMC's reply08 Dec 2025, 10:11
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.Kind regardsDMC Debt ManagementTel: ***Email: ***
's updateReviewer Update
08 Dec 2025, 15:11Thanks, I received a SMS that it will be updated in 14 days. Why must my credit record and score be influenced by someone who didn't update it on their side before you listed it?? It's frustrating and I don't think that it should reflect on me when the issue is not on my side.
's update08 Dec 2025, 15:11
Reviewer Update
Thanks, I received a SMS that it will be updated in 14 days. Why must my credit record and score be influenced by someone who didn't update it on their side before you listed it?? It's frustrating and I don't think that it should reflect on me when the issue is not on my side.
DMC's replyOfficial
09 Dec 2025, 09:01 We appreciate your continued feedback following our direct conversation. Due to the personal nature of account details, we're unable to discuss specific accounts on this platform. We'll be in touch with you shortly through the communication channel you've already provided.
DMC's reply09 Dec 2025, 09:01
Official
We appreciate your continued feedback following our direct conversation. Due to the personal nature of account details, we're unable to discuss specific accounts on this platform. We'll be in touch with you shortly through the communication channel you've already provided.
DMC's replyOfficial
08 Jan 2026, 13:00Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding this particular account.
In light of the above we have proceeded to close your query.
Kind regards
DMC Debt Management
Tel: ***
Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding this particular account.
In light of the above we have proceeded to close your query.
Kind regards
DMC Debt Management
Tel: ***
Email: ***
DMC's reply08 Jan 2026, 13:00
Official
Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding this particular account.
In light of the above we have proceeded to close your query.
Kind regards
DMC Debt Management
Tel: ***
Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns regarding this particular account.
In light of the above we have proceeded to close your query.
Kind regards
DMC Debt Management
Tel: ***
Email: ***