INCORRECT SETTLEMENT LETTER

<p>On the 3rd of May I logged a complaint with regards to the staff in the DMC contact center as I had made a payment and needed a settlement letter. I got response and received the letter so I can forward it to the relevant company where they can update my ITC status. I admit I neglected to read the letter and that company reverted back to me to notify me that the letter doesn’t confirm that I paid them but states that I settled a HomeChoice which is odd as I have never had a HomeChoice account. I then contacted DMC on Monday via email as I have people that I have corresponded with prior when I logged a complaint. Yesterday I called as I did not receive any acknowledgement of my email and spoke to Cherise who advised me that she will assist by liaising with the team leader whom I assume is Daniele. I then waited all day again yesterday for DMC to amend their letter. The day went by, now really am I expected to wait the entire week to get the this letter amended? I really need this letter , I cannot stress just how much I need it. Can someone please assist me today!! It`s really frustrating to deal with DMC, the service is absolutely horrific for such a big brand, absolutely disappointing.</p> <p> </p>