***********, LACK OF FEEDBACK, PASSING THE BUCK

***********, LACK OF FEEDBACK, PASSING THE BUCK

I have had a query to resolve their debt collectors fees for a debt they are collecting on behalf of Standard Bank. Query has been on since Oct 2018 - up until date, Angelica Rensburg has not come back to me with any tangible feedback - keep saying that she is waiting for feedback from Standard Bank, never getting back to me - I always have to enquire and follow up. I am fed-up with their lack of customer service and their sense of urgency with dealing with this matter - seeing that it is outstanding since Oct 2018!!!!!!!!!!!!!!!

I no longer want to deal with Angelica Rensburg - I need to be put in contact with the department head - not middle management, but high level management so that this matter may be resolved immediately