Inaccurate reporting of paid accounts

I am writing to formally complain about how DMC has reported accounts they handled on my credit profile.

I paid up all the accounts in full that DMC handled on behalf of FinChoice, HomeChoice & Capfin, yet these accounts are still incorrectly reported on my credit file.

Despite these payments, some made more than one year ago and others more than seven months ago, the accounts remain on my credit report as either “closed” or otherwise not reflecting the correct paid/settled status. Because of this, I have been rejected for new credit and am suffering financial and reputational harm.

What I require from DMC immediately:

Update the status of each of the accounts listed above with all credit bureaus (TransUnion, Experian, XDS, etc.) to correctly show “Paid in full” or “Settled” (as appropriate).

Provide written confirmation (on company letterhead or by email) that you have notified each credit bureau of the corrected statuses, including the date of notification and the reference/confirmation numbers.

Provide me with copies (or screenshots) of the updated credit bureau notifications and a corrected copy of my credit report showing the changes.

Please action the above and confirm in writing within 7 business days from the date of this letter. If you require further documentation, advise me immediately and state exactly what you need. I have attached proof of payments and any settlement agreements in my possession.

If DMC fails to correct these inaccurate entries within that time, I will escalate this matter by: (a) lodging formal disputes with the relevant credit bureaus, (b) filing complaints with the National Credit Regulator (NCR) and the Office of the Credit Ombud, and (c) taking any other legal steps necessary to protect my rights. I expect you to treat this as urgent and to confirm receipt of this complaint immediately.

Regards MW Tsosane *** ***