Identity theft credit ignored

I got word that I have been handed over to DMC for outstanding credit. After some investigation, I narrowed it down to a cellphone company and that someone had **********ly opened an account in my name. I got in touch with DMC immediately on 1 October 2026 explaining what's going on and I have not received any feedback. The catch is that I don't even live in SA anymore. This is not my first problem with identity theft and I made it clear in the ***. I understand that I have to get in touch with the creditor and it has been done, but DMC could at least acknowledge my *** and put a pause on the outstanding amount until it has been resolved by the creditor. It is absolutely shocking that they're just ignoring it and expecting payment.