I PRAY YOU DON'T HAVE DEALINGS WITH DMC DEBT MANAGEMENT

First of all, the only reason I'm giving 1 star is because I cannot give ZERO stars. The absolute worst customer service you will ever experience (I REALLY HOPE NOBODY HAS TO GO THROUGH IT!!!!), yep they're even worse than our government departments. My wife was informed by DMC debt management, that she owed a certain retailer an outstanding amount on her account. A settlement was offered and in turn paid. Proof of payment was sent to the email address provided and we requested a settlement letter. This was 7 (seven) months ago & we're still waiting for the letter. In the meantime, DMC sends regular SMS texts advising that there's still an outstanding amount due. The customer centre agents are NOT HELPFUL AT ALL. As soon as you ask a question which they cannot answer, the call is ended in your ear. No goodbye, sorry I cannot help you or anything along those lines.....just silence and then the call ends. 10 minutes ago I tried calling again and enquired about speaking to a manager or someone with authority and the response was, 'you have to send an email and the manager will get back to you'. I advised that agent that this has been done MANY times and to date, NOTHING. I asked if there's no other way I can escalate and her response is, yes you guessed it.....Sir you have to send an email.....blah, blah, blah. We have been sending emails for the last 7 months and not once did anybody make contact, NOT EVEN ONCE. How is this business still operating with such putrid service.