HARASSMENT AND BANTER

<p>Good day,</p> <p> </p> <p>For the past week I have continuously been contacted by your call centre asking me for personal information such as my date of birth and my ID number.</p> <p>I refused to provide them with such as I have no idea what it is that they are contacting me for.</p> <p> </p> <p>Below a list of interactions:</p> <p> </p> <p>1. FIRST CALL</p> <p> </p> <p>1.1. Call Centre agent informed me that he is calling from DMC Debt Collection Management and is enquiring of my Sterns account.</p> <p>1.2. I informed the agent that I am not aware of having such an account and have no recollection of monies being owed.</p> <p>1.3. The agent stated the follow:</p> <p>1.3.1. The account was opened in 2006</p> <p>1.3.2. The last purchase was made in June of 2007</p> <p>1.3.3. Last payment received June 2008</p> <p>1.4. I then told the agent that I am not sure how they got my telephone number, and asked that they stop calling me because this is my workplace.</p> <p>1.5. I then told the agent that I have no recollection of this and he concluded and ended the call.</p> <p> </p> <p>2. SECOND CALL</p> <p> </p> <p>28 June 2016</p> <p> </p> <p>2.1. This lady called me and identified herself as the agent did above. I rep**** in the same way as having no idea what they were talking about.</p> <p>2.2. The agent asked me what she is to put on her system and I said I don’t know what she must do but that this is what I am telling her.</p> <p>2.3. I asked the agent to stop calling me as this is my workplace.</p> <p> </p> <p>3. THIRD CALL</p> <p> </p> <p>30 June 2016</p> <p> </p> <p>3.1. The woman called me and identified herself as the previous agents did. I repeated my story.</p> <p>3.2. She then proceeded with an interrogation as to if I can’t remember having the account or if I never had the account.</p> <p>3.3. This woman was particularly rude. She yelled at me, pretty much shouted. The more I try to explain, the more she interrupts me.</p> <p>3.4. I asked her to give me a moment so that I can talk, she did not give me this opportunity.</p> <p>3.5. I said to her that the past two times I said quite clearly do not call me on this number and yet she is still calling.</p> <p>3.6. She said, that this was not her and that she haven’t spoken to me before.</p> <p>3.7. She then said the previous person wrote a comment that “customer was busy and asked to be called back” I said to her that this was a blatant lie.</p> <p>3.8. I know this is a blatant lie because I keep a very clear diary of my telephone interactions.</p> <p>3.9. I said once again give me a moment to talk. She did not, she said that “Okay sir, I’ll call you back when you have time” and ended the call.</p> <p>3.10. The above details my interactions with you and your call centre agents.</p> <p> </p> <p>4. The fact that I have been called three times in the last week – after explicitly stating to not use my office number, is harassment.</p> <p> </p> <p>5. Further in respect of any of the above allegations I would like to state the below for the record:</p> <p> </p> <p>5.1. I do not and have never acknowledged the debt I am being accused of owing in the past 3 consecutive years either in writing or verbally, nor made any payments towards any of the debt nor have I promised to pay and no summons has been issued against me within the set period (3 years)</p> <p>5.2. any debt in question is therefore prescribed and I am not legally bound to repay such debt</p> <p>5.3. I request that any debt under my name be closed with DMC with immediate effect as it is ******* to be contacted or harassed for prescribed debt by a credit provider or third party such as a debt collection agency since Friday 13 March 2015 in terms of the National Credit Amendment Act</p> <p>5.4. it is ******* for a company to contact a consumer and demand that they pay a prescribed debt, any debt in question should therefore be closed immediately as it if not collectible</p> <p>5.5. I demand that I should not be contacted in any form or harassed for prescribed debt as it is ******* according to the NCA</p> <p>5.6. please correspond with me via email only as I need to keep record of all interactions</p> <p>5.7. if you continue harassing me using telephone number you have obtained *******ly as I have never supp**** you with them, I will report you to the ombudsman and take further legal actions.</p> <p> </p> <p>I please invite you to urgently resolve this matter.</p> <p> </p> <p>Regards,</p> <p>Etienne Daniels</p>