Great customer service

The account that I had with Capitec unfortunately had to be handed over to DMC for collection because of outstanding amounts. On 20 March 2015 I called the call center trying to find a solution to this problem or get a better understanding-now this guy knew exactly how to help me. He gave me a breakdown of my account (interest, how its calculated etc) and new ways how I can try to push this account quicker. I had called in a few days ago and spoke to to an agent asking the same question and no one explained things like he did. The patience in his voice - so calm, i even learnt things I didn't know. He went out of his way to make sure I understood whats happening and to better things. Even after I repeatedly told him i'm not making an arrangement now he was still nice. Most agent just login an arrangement and move on to the next. I'm currently paying R300 for my debt and have decided I'm going to now start paying R3000 from May because of his advise. I'm well informed and it makes me feel positive about the future. he made me feel like im in control not just some bad debtor. Thank you!