Formal Dispute – Request for Proper Investigation and Resolution

Dear DMC,

I am writing to express my concern regarding the manner in which my dispute has been handled.

Instead of receiving feedback on the investigation I requested, I received a call from one of your consultants, Lavisa Ngwenya, who appeared to be seeking acknowledgement of the account. This is concerning because I have already formally disputed the account and have consistently maintained that I do not acknowledge the information being reported.

During the call this morning, I was particularly concerned by Ms Ngwenya’s comments indicating that she was unsure whether I had previously raised the dispute. Given that I have been sending dispute correspondence to Naki Blessing since 8 July 2026, this came across as though my previous correspondence and the validity of my dispute were being questioned.

I have also provided my credit profile as supporting evidence, which reflects the account as paid up.

I therefore request that DMC please properly investigate the dispute based on the evidence provided, rather than contacting me to obtain acknowledgement of an account that I have already disputed.