Formal Complaint Regarding Consultant Conduct and Call Handling Experience

I would like to formally raise a concern regarding one of your consultants, Siviwe Manzi.

During my interaction with her, I experienced what I can only describe as rude and unprofessional behaviour. The conversation involved unnecessary back-and-forth after I expressed concerns that my funds were being affected. I have never had such a negative experience with a consultant before.

I am extremely disappointed with the level of service received, to the point where I felt compelled to create a Hellopeter account because I could not believe how the interaction was handled.

What was particularly concerning is that when I requested to speak to her manager (as I had forgotten the details at the time), She told me she will not do that, and her manager will know who i spoke to and later the call was dropped. Not her telling me I'm the last person to speak because I'm on your records. Hayii bethuna I have never heard of anything like this.

May i kindly be contacted by a manager.