1 reviews | Active since Jul 2016

11 Apr 2017, 11:43

Failure to close settled account

<p>I was supposedly handed over by Pulse Property Group to DMC debt management on files received on 1 March when i settled my account in full on 25 February already and sent all proof of payments to Pulse Property on 27 February. Pulse prop sent a confirmation of a settled account from their side only to recieve a call from DMC two months later about an account " i still have not settled" this is absolutely appaling as i have sent all documents to client care at DMC confirming that pulse has cleared this account and proof that they need to update on their sysyem that this account must be closed and my name cleared, i have since communicated this with them on 6 April (2 months later) and they still have not updated their records. This is consumer abuse i am planning to escalate with the consumer act DMC had better get their act together before i take further legal action!</p>

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Replies (2)
DMC
DMC's reply11 Apr 2017, 12:26
Official
Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest. Kind Regards Cherise Tyson Tel: *** Email: ***

Best regards,

DMC
DMC's reply11 Apr 2017, 15:19
Official
Thank you for affording us the opportunity to investigate your complaint. We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 11 April 2017. In light of the above we have proceeded to close your query. Kind Regards Cherise Tyson Tel: *** Email: ***

Best regards,