Failure to allocate R500 towards my RCS / Game Store Account.

Hello, I had R500 deposited into my Game Store / RCS account via ABSA. You supp**** three different bank details such as ABSA, FNB and Standard Bank. Now tell me how hard is it to allocate my payment towards the outstanding balance of R5,500. My account number / reference is: ***3. Your fialure to allocate my payment towards the outstanding balance may constitute indirect ***** alternatively you will be reported. It is a shame to pass the bucks and not be pro-active in committing to resolve debt matters, aren't you? Please do your act together properly in 2021.