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DMC is just a ****

my Mr Price account ***6 has not been updating correctly on the credit bureau for the past six months, despite consistent payment In May, I made a payment arrangement to pay R150 per month, which I have been doing. However, the account still reflects on the bureau as if I have missed payments.

Furthermore, I recently made a settlement arrangement to clear the remaining balance in two instalments — one of which has already been paid. I now have one final payment remaining to close the account. Despite this, the credit bureau still shows an incorrect balance, along with a status of missed payment and overdue by more than 120 days, as shown in the attached screenshot.

I kindly request that this matter be treated as urgent and be resolved within 24 hours, as it has significantly affected my financial wellbeing.