DMC's mistake affects my future

Account number: ********** 1 My telephonic conversation with Pilasande from your offices on 25/05/2018 bears reference – I was informed that no call reference number was available for my enquiry.

I have been making regular monthly payments by means of debit order initiated from your side to the contractually agreed amount of R 500.00 per month and was under the impression that all is going well and I am paying off my account.

To my disgust, I discovered the below on my credit report: 1. Arrears amount of R9 990 2. Instalment amount of R770 – our signed contract stipulates R500 per month (agreed to by Pilasande from your office) 3. Account status logged as “Debt Recovery Account” and should be changed to “Instalment” - like any normal account a person pays every month and also confirmed with Pilasande from your office this morning I am deeply disturbed by this “accidental” discovery of what the reality is on my Credit Report. I was NEVER informed of an instalment of R770 per month & that a bad judgement will be placed on my record. In fact, the representative from your offices stated that there would be no credit listing when I met him to sign the contract in Centurion back then & happily agreed to the R500 monthly repayment without disclosing anything further – this was clearly a blatant lie. Please note that I offed to increase my monthly payment to R800 per month during my conversation with Pilasande as I consider myself a man of my word honouring my obligations. She mentioned that she’s referring this to her manager and that you will be in contact with me. I require a Letter of apology acknowledging your mistake and the rectification of both the Account Status and Payment Status on my Credit Record when I come to sign the new agreement.

Since the 25th, I've had no response from yourselves. I've contacted your Call Centre daily since then. Other than the exceptional rudeness and unwillingness from yourselves to rectify your mistake, I am not getting anywhere.

I am in the process of applying for homeloan finance and your negligent act as well as unwillingness to correct my Credit Record, is directly influencing the process.

I am being unfairly treated and discriminised against by your error.