DMC ********* UNPROFESSIONAL INCOMPETENCE

Highly irritated at the level of incompetence subjected by DMC. I requested delistment of a loan which was settled and closed years before when DMC still went as Real people. For a company that hounds their clients for money so much its quite perplexing how they simply refuse to delist an account for people to move on with their lives once the balance is paid.

A request was sent through by myself to de-list an old African bank loan amount on the 19th of June 2018 i have then called again 07/08/2018 only to be told that they will get to it and it as been done??? so my life has been halted due to incompetence.

I requested a supervisor or complaints team leader for escalation and expedited complaint and a consultant by the name of Norma advised she has neither and can only send an email to her supervisor and just wait until she has time to assist me.

Im appalled by their clear lack of training or knowledge of SLA's and turn arounds applicable for their queries.

The same vigor they extend when accounts are sold to them should be maintained once accounts are settled!!