***** DMC STRATEGGIES TO TAKE CUSTOMERS FOR A RIDE

I MADE SEVERAL CALLS REGARDING THIS MATTER. I ONLY AGREED TO ALLOW A DEBIT ORDER BECAUSE I WAS ASSURED THAT I WOULD BE EMAILED A CLEAR OFFICIAL LETTER SHOWING EXACTLY WHAT I OWE, WHAT I AM EXPECTED TO PAY AND FOR HOW MANY MONTHS. INSTEAD THEY SENT ME A LINK THAT HAS TAKEN ME FROM PILLAR TO POST. IT CONTAINS NO AGREEMENT LETTER AT ALL. I WAS VERY CLEAR THAT I NEEDED A LETTER. CURRENTLY, I DONT KNOW WHAT AM I PAYING FOR FOR HOW LONG. WHY DONT YOU PROVIDE CUSTOMERS WITH CLEAR WRITTEN DOWN INFORMATION WHEN THEY NEED IT. YOU ARE DRAGGING DOWN THE NAME OF ABSA. I AM NOT SURE IF ABSA KNOWS THAT YOU ARE TAKING THEIR CUSTOMERS FOR A RIDE. SHOULD I NOT GET THIS AGREEMENT LETTER WITHIN 3 DAYS, I WILL TAKE THE MATTER TO ABSA MANAGEMENT. YOUR STRATEGY IS CLEARLY SET TO ABUSE CUSTOMERS BECAUSE THEY WILL ALLOW DEBIT ORDERS WITHOUT ANY AUTHENTIC WRITTEN DOWN AGREEMENT. IN A WAY AT ANYTIME YOU CAN SAY SOMETHING ELSE BECAUSE THE CUSTOMER HAS NOTHING WRITTEN DOWN. HOW CAN I PAY FOR SOMETHING THAT I CANT PROVE THAT IM PAYING FOR?

THIS IS THE LETTER I RECEIVED FROM DMC:

"This serves to confirm that you have authorized a verbal debit order in respect of the balance outstanding. Such repayments will be deducted directly from your bank account as an electronic debit order on the 28th working day of every month for the amount of R3600.00 which will commence on the 28th April 2026 over a ten month term.
Should you fail to make adequate provision for the monthly debit order; accumulated arrears interest will be charged for which you will be fully liable"

IT DOES NOT SAY HOW MUCH I OWE, HOW MUCH IS THE DISCOUNT, HOW MUCH I AM EXPECTED TO PAY AFTER THE DISCOUNT. EVEN IF I WANT TO PAY WITHIN 5 MONTHS, I WOULD NOT KNOW HOW MUCH I AM EXPECTED TO PAY.

I WAS CLEAR: I NEED AN OFFICIAL LETTER THAT CLEARLY EXPLAINS HOW MUCH DO I OWE, HOW MUCH IS THE DISCOUNT AND HOW MUCH. AM I EXPECTED TO PAY AFTER DISCOUNT?

STILL THEY ARE PLAYING HIDE AND SEEK, CONTINUING TO TAKE ME FOR A RIDE.

STILL,MY MATTER WITH DMC IS NOT RESOLVED. THEY SENT ME THE SAME INFORMATION. THERE IS NO OFFICIAL AGREEMENT, NO AMOUNT OWED, SETTLEMENT AMOUNT. MOST AMAZINGLY THEY SENT A BLANK STATEMENT.

SEE WHAT THEY SENT ME:

Please note that attached letter provided stipulates your term and what you agreed for.

An account statement was emailed via *** with your outstanding balance.

Please note that no discount was given but settlement payment plans were offered to you. The term you agreed on determines the balance you pay.

OBCC: PTP: Promise to do an Electronic Payment - Settlement Reschedule Agreement from Apr 2026, Monthly, deducting on the 28th Day, for the amount of R3 600,00. Banking Info - Acc No: ***, Bank: CAPITEC BANK, Branch Code: 470010. Discount given = R0,00. Contract Collection Short Name = DMC. Reschedule over 10 months.

Kindly note that you can change the agreement at any time to a new term and an instalment amount.

THIS IS THE RESPONSE FROM DMC.

1. WHICH ONE IS AN OFFICIAL LETTER HERE, INDICATING THE AMOUNT OWED, DISCOUNT AND SETTLEMENT AMOUNT? HOW MUCH IS THE SETTLEMENT AMOUNT? IS IT DIFFICULT TO WRITE THAT IN BLACK AND WHITE?



2. HERE IS THEIR STATEMENT FROM THE ***:



Statement cannot be displayed. Please contact queries department to provide a statement for you.

THIS IS WHAT DMC DOES TO ABSA CLIENTS

DMC's latest respons:

"We did a thing. A 15% off thing."
You don't often get email from ***