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Onele O

1 reviews | Active since Nov 2022

24 Jul 2025, 20:31

DMC Re-Listed Prescribed Debts and Ignoring My Request for Prescription Letters

Complaint: DMC has purchased several of my old, prescribed debts and has wrongfully re-listed them on my credit profile—despite these debts being clearly prescribed under the Prescription Act. This is a direct violation of my rights as a consumer.

I sent an email formally requesting prescription letters confirming the closure or invalidity of these debts. To date, I have received no response. The silence is unacceptable, especially considering the impact this has on my credit record and financial well-being.

This is ********* and potentially ******** conduct. Re-listing prescribed debt is not only misleading but can be seen as a violation of the National Credit Act. I demand that DMC immediately remove all prescribed listings from my credit profile and issue the requested documentation without delay.

If I receive no resolution, I will escalate this to the National Credit Regulator, the Credit Ombud, and other relevant consumer protection bodies.

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Replies (2)
DMC
DMC's reply25 Jul 2025, 10:06
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.

 
Kind regards                          
DMC Debt Management 
Tel: ***
DMC
DMC's reply21 Aug 2025, 11:22
Official
Dear Sir / Madam,

Thank you for affording us the opportunity to investigate your complaint.

Kindly be advised that we have addressed your concerns regarding prescription in respect of this particular account in our correspondence dated 4 August 2025.

In light of the above we have proceeded to close your query.
Kind regards
DMC Debt Management 
Tel: ***
Email: ***