DMC ****mers (HomeChoice product)

DMC Gave me a settlement quote of R3500 on the Mon, Mar 31, 4:21 PM. I paid the my account same day at Mon, Mar 31, 4:27 PM for *** and this agreement was entered into with Sinethembe Hewukile from DMC Call Centre. This was a Direct Payment to their Bank: Standard Bank. Account Name: DMC Evolution (Pty) Ltd. Branch Code: 053721. Account No: ***. ***.

Today DMC is refusing to issue my paid up letter. They've received the R3500 settlement, but now claiming I reversed R1700 on the same day I made the R3500 settlement payment. DMC did not override the original agreement on their system of R1700 recurring agreement and expected to to still debit me after I settled my account. There was no reversal done on my end, they hit an empty funds accounts returning to them with no funds. I'm also reporting this case to HomeChoice the client that I owed.